Support

Please use the details below to get support for the product you need. Please note that A-Z only supply map data for use in apps or hardware products, so you'll need to contact the app developer for help with a specific app.

Where possible, we've shown the icon you'll see on each device so you can recognise the product you've purchased.


iPhone/iPad and Android apps from Visual IT

Visitors' London A-Z map for iOS and Android

Central London A-Z map for iOS and Android
London Mini A-Z map for iOS and Android

Greater London A-Z map for iOS and Android
Greater London A-Z map for Android

Glasgow A-Z map for Android

Support for the iPhone/iPad versions of these apps is provided by:

Visual IT Ltd
web: www.visualit.co.uk
email: support@visualit.co.uk

Support for the Android version of these apps is provided by:

MonkeySource Ltd.
Web: www.monkeysource.co.uk
Email: support@monkeysource.co.uk


iPhone/Android apps and Cabbies Mate SatNav from Knowledge Master



Tourist London map


Cabbie's Mate app


Cabbie's Mate Sat Nav

Support for these apps or the Cabbies Mate SatNav device is provided to all registered users by:

Knowledge Master
web: www.navigationmaster.com
email: support@navigationmaster.com

You can download the latest user manuals, see product updates and any available upgrades via the web link above.


Windows Phone apps from mPlus

Greater London Map for Windows phone
Visitors' London Map for Windows phone

Support for these apps is provided by:

mPlus Ltd
email: contact@mplus.co.uk


Memory-Map iOS / Android apps and Windows CD-ROMs

London A-Z map from Memory-Map
London A-Z map from Memory-Map
London A-Z map from Memory-Map
London A-Z map from Memory-Map

Support for these apps and CD-ROMs is provided by:

Memory-Map
Tel. 0844 811 0955
lines open 10am to 4pm
web: www.memory-map.co.uk/support
email: support@memory-map.co.uk


Satmap Active 10 / Active 12 GPS hardware or Satmap A-Z map cards

Satmap Active 10
Satmap Active 12
Satmap maps on SD card

Support for these devices and map cards is provided by Satmap. Please check their Frequently Asked Questions (FAQs) page before contacting them for support.

Satmap Systems Ltd.
Tel. 0845 873 0101
web: satmap.com/support
email: techsupport@satmap.com

You can download the following as a PDF; Adobe Reader may be required.

Active 10 GPS

Active 12 GPS


Previous A-Z branded Windows CD-ROMs (1995 to 2002)

A-Z London CD-ROM 1999 edition
A-Z London CD-ROM 2000 edition
A-Z London CD-ROM 2001 edition

These A-Z branded CD-ROMs have long been discontinued and we are no longer able to offer support on any of these products