Privacy Policy

At az.co.uk we are committed to protecting your privacy and use the information we collect about you to process orders and to provide an efficient and speedy on-line mail order service.

What information do we require?

When you order via our web-site you will be asked to provide your name, e-mail address for your receipt, invoice address and delivery address. This allows your order to be processed and fulfilled. You will also be asked for your telephone number which enables us to contact you quickly if there is a problem with your order.

az.co.uk use Sage Pay and PayPal to process online orders. None of the details entered when using either Sage Pay or PayPal or stored by A-Z but are used directly with the respective payment client.

When placing an order using Sage Pay, you will be asked for your credit or debit card number with expiry date and the issue number for certain card types. All card details are encrypted and processed by Sage Pay. Sage Pay is audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. They are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation. For more information, please see: https://www.sagepay.com/security-standards

When using PayPal, you will be directed to login securely to your PayPal account to authorise payment.

Our web server stores the IP address used to view our pages and the dates and times that they were viewed. This allows us to monitor downloads of electronic software, track problems with the site and analyze trends.


Cookies

A cookie is a small file which is placed on your computer. The cookie helps site owners analyze web site traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. A web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies when asked by the alert banner at the bottom of the page the first time you visit our site. Declining cookies may prevent you from taking full advantage of our website but will not stop you placing an order.

How does az.co.uk use cookies?

az.co.uk uses both session cookies and persistent cookies, We use session cookies to track your progress through our web site. We use persistent cookies to enable our web site to recognise you on subsequent visits; for example to retain the contents of your shopping basket.

We use the following cookies on az.co.uk:

A-Z Maps (phpsessid)

phpsessid – this cookie allows our web site to track your progress through our web site and keep track of your shopping basket during your browsing session. This cookie expires at the end of your browsing session, or 1 hour (whichever is sooner).

Magento online store (autocomplete, autocomplete-provider, form_key, mage-cache-sessid, mage-cache-storage, mage-cache-storage-section-invalidation, mage-messages, mage-translation-file-version, mage-translation-storage, section_data_ids, searchReport-log, user_allowed_save_cookie)

Our website is built upon a Magento platform and as such Magento uses these cookies to provide a smooth checkout and purchasing experience. All of these will expire at the end of your browsing session.

Mapsherpa Online Map Creator (mapsherpa-suppress-personalize-preview-tip, mapsherpa-suppress-personalize-tip)

Used to remember whether to show or hide tip boxes while using the mapsherpa online map creator tool.

Google Analytics (_ga, _gid, _gat, _gac_<property-id>, __utma, __utmb, __utmc, __utmz)

Google Analytics is used on az.co.uk which allows us to view detailed statistics about the use of our web site. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of our website; Google will store this information according to their safeguarding policies which you can view here: https://support.google.com/analytics/answer/6004245
Google's privacy policy is available at: http://www.google.com/privacypolicy.html

__utma – This cookie stores a unique identifier for your browser so that subsequent visits to our web site are recorded as belonging to the same (unique) visitor. This cookie expires after two years.

__utmb and __utmc – These cookies work together to establish the length of your browsing session by storing the time your browsing session started. These cookies expire after 30 minutes.

__utmz – This cookie stores the method you used to locate our web site (for example either directly by entering the address into your browser, or via a search engine).

For more information about the Google Analytics cookies, please visit:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

AddThis (__at*, ana_svc, bt, Coyote-2-a0f0083, di, dt, loc, mus, notice_preferences, phpbb3_*, psc, ssc, ssh, sshs, uid, uit, uvc)

We use AddThis on az.co.uk to enable sharing features. AddThis stores cookies on your computer which enable this process. These cookies expire at differing times (the shortest time being the length of your browsing session, the longest being two years).

For more information about the AddThis cookies, please visit: http://www.addthis.com/privacy or http://www.addthis.com/privacy/opt-out

A-Z Blog (wp-settings-[UID], wp-settings-time-[UID]

The A-Z Blog is stored in a Wordpress site and WordPress sets a few wp-settings-[UID] cookies for logged in users to customize your view.


How does az.co.uk protect customer information?

When you place an order, your payment details are processed directly by a payment service provider. For example, all details entered on the Sage Pay payment page are encrypted by the payment service, Sage Pay. Credit and debit card details are only processed by the Sage Pay secure server, not at az.co.uk. Furthermore, as required by the General Data Protection Regulation (GDPR) (EU) 2016/679 we follow strict security procedures in the storage and disclosure of information which you have provided to prevent unauthorised access.


Will az.co.uk disclose the information it collects to outside parties?

We are committed to protecting your privacy and use the information we collect on the site to make shopping at az.co.uk possible and to facilitate your on-line shopping requirements. We do not sell, trade or rent your personal information to others.

Certain products on our web site may require shipping directly from the manufacturer or a third party. In these cases, we will supply the minimum information necessary to the 3rd party to enable them to fulfil the order and in some cases register your purchase.

Who do az.co.uk disclose information to?

Satmap Systems Ltd (Delivery Name, Delivery Address, Telephone Number)
Satmap Active 12/20 GPS units and accessories are fulfilled by Satmap Systems Ltd.

Belmont Press Ltd. (Delivery Name, Delivery Address, Email Address)
A-Z large format A4 maps and A-Z Wallpaper are produced on demand and despatched by Belmont Press Ltd. Email required for notification to customer of dispatch.

Maps International (Delivery Name, Delivery Address, Email Address, Telephone Number)
Some A-Z custom wall maps requests are processed and dispatched by Maps International. Email required for notification to customer of dispatch. Telephone number required to answer any queries relating to the production of your customised map.

Fedex UK (Delivery Name, Delivery Address, Email Address, Telephone Number)
If your order is shipped by FedEx then your email address and telephone number will be entered into their shipping manager to allow you to receive notifications on delivery times and tracking of your parcel.

Royal Mail (Delivery Name, Delivery Address, Email Address, Telephone Number)
If your order is shipped by Royal Mail then your Delivery Name, Delivery Address Email Address and Telephone Number will be supplied to them to allow you to receive notifications on delivery times and tracking of your parcel.


Your consent

By using our web-site you consent to the collection and use of this information by az.co.uk. If we decide to change our privacy policy we will post those changes on this page so that you are always aware of the information we collect and under what circumstances it is used.

You have a right to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please email support@az.co.uk.


Access to your information and correction

You have a right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email request to support@az.co.uk. We want to make sure that your personal information is accurate and up to date. You may ask us to update or remove information you think is inaccurate.

This policy was last updated on 03/09/2018.