Order details

Placing your order

Please use the web site to place your order. Please note that our Customer Service department is open from 9am to 4:30pm Mon - Fri for enquiries only and can not take orders over the phone.

Managing your order

If you have not received your delivery after 10 working days from receiving the Order Confirmation email from A-Z, please contact our Customer Service department by email.

  • Only part of my order has arrived

    Please contact our Customer Service department by email stating your order number and details of any missing items.

  • I received my order but products are damaged or incorrect

    Please contact our Customer Service department by email stating your order number . See also our Return Guidelines.

Cancelling your order

After you have received an Order Receipt email from A-Z, you are able to cancel the order at any time before the ordered products have been dispatched from our warehouse.

The daily cut-off time for dispatching express delivery orders is 12pm (GMT), Monday to Friday. For example, if you place an order at 7pm, it will not be dispatched until the next day after 12pm.

If you would like to cancel your order before it has been dispatched, please contact our Customer Service department by email stating your order number .

If your order has already been dispatched, and cannot be cancelled, please see our Return Guidelines for further instructions.

This does not apply to downloadable products; please see our Return Guidelines for further instructions.