Norwich A-Z Mini Map

Warehouse relocation 2019/2020

We've dispatched all remaining orders for 2019 and have now closed our online store so that we can start work on relocating our stock to a new warehouse next year. We’re expecting to be open again by 20th January 2020. Sorry for any inconvenience caused.

Christmas Holiday Delivery Information 2019

A-Z would like to recommend to our customers the following dates for ordering and receiving goods before Christmas from our website. These dates have been supplied by the Royal Mail and should be taken as a guide only. All orders are dispatched as soon as possible, however we are unable to guarantee delivery by a particular date, as once dispatched the progress of any order is out of our control.

Overseas orders for Africa, Asia,Caribbean, Central and South America, Far and Middle East - Monday 9th December 2019

Overseas orders for Cyprus, Malta - Tuesday 10th December 2019

Overseas orders for Eastern Europe (except Czech Republic, Poland and Slovakia) - Wednesday 11th December 2019

Overseas orders for Australia, Greece, New Zealand and Turkey - Thursday 12th December 2019

Overseas orders for Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA - Saturday 14th December 2019

Overseas orders for Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - Monday 16th December 2019

Overseas orders for Belgium, France, Ireland, Luxembourg - Wednesday 18th December 2019

A-Z will continue to dispatch orders placed via our website up to 12 noon on Wednesday 18th December 2019.

General Delivery Information

We dispatch all orders during our working hours (Monday to Friday between 9 am and 5 pm, excluding bank holidays).

All orders are dispatched as soon as possible however we’re unable to guarantee delivery by a specific date as once dispatched the progress of any order is out of our control.

Orders containing a print-on-demand, personalised, flat or mounted item take time to produce so will be dispatched within 15 working days.

Orders containing large format A4 atlases (which are printed on demand) take time to produce so will be dispatched within 5 working days.

Delivery to UK Delivery Addresses

You can choose from a range of delivery options on our checkout page but if you order contains large, heavy or fragile items, delivery may be limited to an Express Delivery option only. In these cases, Express Delivery will be free** and this will be shown clearly on the checkout page.

• Standard Mail Delivery (Royal Mail 2nd Class)
  

  This is our free* delivery service where orders will usually be dispatched within 3 working days; however please allow up to 15 working days for the creation and dispatch of orders containing print on demand, personalised, flat, encapsulated or mounted items. Once dispatched using the Royal Mail 2nd Class service, orders usually take between 3-5 working days for delivery.

• First Class Delivery
  

  For orders placed before 12 noon Monday to Friday and where the whole order is in stock, we aim to dispatch the same working day via a Royal Mail First Class service. For orders placed after 12 noon and where the whole order is in stock, we will dispatch the next working day. However, please allow up to 15 working days for the creation and dispatch of orders containing print on demand, personalised, flat, encapsulated or mounted items. Once dispatched, orders usually take between 1-2 working days for delivery.

• Express Delivery
  

  For orders placed before 12 noon Monday to Friday and where the whole order is in stock, we aim to dispatch the same working day via a 24-hour next working day** carrier service. For orders placed after 12 noon and where the whole order is in stock, we will dispatch the next working day. However, please allow up to 15 working days for the creation and dispatch of orders containing print on demand, personalised, flat, encapsulated or mounted items. Orders shipped by this method CAN NOT be delivered to a PO BOX and will require a signature on delivery.

*Free delivery is not available for any addresses outside the UK or on any items that are mounted flat onto any medium. Free delivery is also not available where your order contains large, heavy or fragile items, the delivery address is in the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands or Northern Ireland, and the service is limited to an Express Delivery option.

**Next working day service is Monday to Friday only and excludes addresses in the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands and Northern Ireland.

Overseas Delivery Addresses

Depending on the size and weight of your order we’ll dispatch via one of the following delivery methods.

• Royal Mail International Standard
  

  This is an international delivery service where orders will usually be dispatched within 3 working days; however please allow up to 15 working days for the creation and dispatch of orders containing print on demand, personalised, flat, encapsulated or mounted items. All overseas orders are priced according to the total weight of the order. We have no way of advising on delivery times for overseas orders, but most should arrive within 15 working days of dispatch.

• FedEx International Priority
  

  This is an international delivery service where orders will usually be dispatched within 3 working days; however please allow up to 15 working days for the creation and dispatch of orders containing print on demand, personalised, flat, encapsulated or mounted items. All overseas orders are priced according to the total weight of the order. We have no way of advising on delivery times for overseas orders, but most should arrive within 15 working days of dispatch.

For full details, including what to do if there is a delivery problem, please see our delivery details page.