Help & FAQ

The A-Z Online Shop is open 24 hours per day and 7 days a week. You can shop from your home or office at your convenience. Simply make your choices from our online product catalogue, or search for a town or title using the map finder at the top of every page.

Order dispatch

We aim to dispatch all orders as quickly as possible, normally within 2 - 3 working days for standard delivery. If you've chosen Express Delivery, we'll normally dispatch your order by the end of the next working day. Please check our delivery options for further information.

Customer service

Our Customer Service opening hours are Monday to Friday between 9am and 4.30pm, except public holidays. If you need to get in touch with us to enquire about your web order, please send us a message or call our Customer Service department.

How to use this site

If you need some help using our site, start here. See how to find a product, or filter a large list of search results down to something more specific.

Your account

You don't need to register to use or buy maps from us, but if you choose to do so you can see your order history and manage your billing and delivery addresses on the your account page.

Technical support

If you've got an app or CD-ROM containing A-Z mapping, we can point you in the right direction to get the technical support you need.