Hampshire A-Z Street Atlas

Christmas Holiday Delivery Information 2018

A-Z would like to recommend to our customers the following dates for ordering and receiving goods before Christmas from our website. These dates have been supplied by the Royal Mail and should be taken as a guide only. All orders are dispatched as soon as possible, however we are unable to guarantee delivery by a particular date, as once dispatched the progress of any order is out of our control.

Overseas orders for Africa, Middle East - Tuesday 4nd December 2018

Overseas orders for Asia, Malta, Cyprus, Far East, Japan, Eastern Europe (ex. Poland, Czech Republic and Slovakia - Friday 7th December 2018

Overseas orders for Caribbean, Central & South America - Saturday 8th December 2018

Overseas orders for Greece, Turkey, Australia, New Zealand - Monday 10th December 2018

Overseas orders for Canada, USA, Czech Republic, Italy, Poland - Friday 14th December 2018

Overseas orders for Finland, Sweden - 15th December 2018

Overseas orders for Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - Monday 17th December 2018

Overseas orders for Belgium, France, Ireland, Luxembourg - Tuesday 18th December 2018

Delivery within the UK - Orders received by noon on Wednesday 19th December 2018

A-Z will continue to dispatch orders placed via our website up to 12 noon on Thursday 20th December. Customers should be aware that these orders may not arrive before Christmas.

Although orders may be placed over the festive season via the website, A-Z offices will close at 5pm on Friday 21st December 2018 and reopen on Wednesday 2nd January 2019. Any orders placed after Thursday 20st December 2018 will be dispatched at the first available opportunity after 2nd January 2019.

General Delivery Information

We dispatch all orders during our working hours (Monday to Friday between 9 am and 5 pm, excluding bank holidays).

All orders are dispatched as soon as possible however we’re unable to guarantee delivery by a specific date as once dispatched the progress of any order is out of our control.

Orders containing a print-on-demand, personalised, flat or mounted item take time to produce so will be dispatched within 15 working days.

Orders containing large format A4 atlases (which are printed on demand) take time to produce so will be dispatched within 5 working days.

Delivery to UK Delivery Addresses

You can choose from a range of delivery options on our checkout page but if you order contains large, heavy or fragile items, delivery may be limited to an Express Delivery option only. In these cases, Express Delivery will be free** and this will be shown clearly on the checkout page.

• Standard Mail Delivery (Royal Mail 2nd Class)
  

  This is our free* delivery service where orders will usually be dispatched within 3 working days; however please allow up to 15 working days for the creation and dispatch of orders containing print on demand, personalised, flat or mounted items. Once dispatched using the Royal Mail 2nd Class service, orders usually take between 3-5 working days for delivery.

• First Class Delivery
  

  For orders placed before 12 noon Monday to Friday and where the whole order is in stock, we aim to dispatch the same working day via a Royal Mail First Class service. For orders placed after 12 noon and where the whole order is in stock, we will dispatch the next working day. However, please allow up to 15 working days for the creation and dispatch of orders containing print on demand, personalised, flat or mounted items. Once dispatched, orders usually take between 1-2 working days for delivery.

• Express Delivery
  

  For orders placed before 12 noon Monday to Friday and where the whole order is in stock, we aim to dispatch the same working day via a 24-hour next working day** carrier service. For orders placed after 12 noon and where the whole order is in stock, we will dispatch the next working day. However, please allow up to 15 working days for the creation and dispatch of orders containing print on demand, personalised, flat or mounted items. Orders shipped by this method CAN NOT be delivered to a PO BOX and will require a signature on delivery.

*Free delivery is not available for any addresses outside the UK or to addresses in the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands and Northern Ireland. Free delivery is also not available on any items that are mounted flat onto any medium.

**Next working day service is Monday to Friday only and excludes addresses in the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands and Northern Ireland.

Overseas Delivery Addresses

Depending on the size and weight of your order we’ll dispatch via one of the following delivery methods.

• Royal Mail International Standard
  

  This is an international delivery service where orders will usually be dispatched within 3 working days; however please allow up to 15 working days for the creation and dispatch of orders containing print on demand, personalised, flat or mounted items. All overseas orders are priced according to the total weight of the order. We have no way of advising on delivery times for overseas orders, but most should arrive within 15 working days of dispatch.

• FedEx International Priority
  

  This is an international delivery service where orders will usually be dispatched within 3 working days; however please allow up to 15 working days for the creation and dispatch of orders containing print on demand, personalised, flat or mounted items. All overseas orders are priced according to the total weight of the order. We have no way of advising on delivery times for overseas orders, but most should arrive within 15 working days of dispatch.

For full details, including what to do if there is a delivery problem, please see our delivery details page.