General Delivery Information
We aim to dispatch all orders as quickly as possible, normally within 2 - 3 working days. UK orders, are dispatched according to weight, either by 1st class post or by Fedex 24 carrier and will normally take 1-2 working days to deliver (non A-Z maps please allow 14 days for delivery). We have no way of advising on delivery times for overseas orders, but all are sent by airmail, priced according to weight.
Mounted and laminated maps plus A-Z Wallpaper are all produced on an on-demand basis. Please allow up to 21 working days for delivery of any of these products. Unfortunately, we are unable to send mounted maps outside the UK.
Large format A4 atlases, customers should allow up to 3 - 5 working days for delivery.
For items that are dispatched by a third party and not by A-Z, customers should allow up to 7 working days for delivery.
All orders are dispatched as soon as possible; however we are unable to guarantee delivery by a particular date, as once dispatched the progress of any order is out of our control.
Non delivery or shortages MUST be notified within 10 days of placing your order in the UK and 21 days for overseas orders. We ask therefore that any shortage or non receipt of goods be notified to us before our claims period has expired. Any claim for non receipt after that period will be dealt with at the Company's discretion.
*FREE postage applies to online retail customers ONLY with a delivery address within the UK. Free postage is NOT available on flat or mounted maps or clearance items with a discount of more than 50%. Trade customer orders are subject to our normal terms and conditions.