Christmas Holiday Delivery Information 2014
A-Z would like to recommend to our customers the following dates for ordering and receiving goods before Christmas from our website. These dates have been supplied by the Royal Mail and should be taken as a guide only. All orders are dispatched as soon as possible, however we are unable to guarantee delivery by a particular date, as once dispatched the progress of any order is out of our control.
Overseas orders outside of Europe, USA and Canada - Wednesday 3rd December 2014
Overseas orders for Eastern Europe - Monday 8th December 2014
Overseas orders for Canada and Poland - Tuesday 9th December 2014
Overseas orders for USA, Western Europe (excluding Greece and Poland) - Friday 12th December 2014
Delivery within the UK - Orders received by noon on Friday 19th December 2014
A-Z will continue to dispatch orders placed via our website up to 12 noon on Monday 22nd December. Customers should be aware that these orders may not arrive before Christmas.
Although orders may be placed over the festive season via the website, A-Z offices will close at 12 noon on Wednesday 24th December 2014 and reopen on Friday 2nd January 2015. Any orders placed after Monday 22nd December 2014 will be dispatched at the first available opportunity after 5th January 2015.
General Delivery Information
We aim to dispatch all orders as quickly as possible, normally within 3 - 5 working days. UK orders, are dispatched according to weight, either by 1st class post or by Fedex 24 carrier and will normally take 1-2 working days to deliver (non A-Z maps please allow 14 days for delivery). We have no way of advising on delivery times for overseas orders, but all are sent by airmail, priced according to weight.
Mounted and laminated maps plus A-Z Wallpaper are all produced on an on-demand basis. Please allow up to 21 working days for delivery of any of these products. Unfortunately, we are unable to send mounted maps outside the UK via our website. Please contact us for a quote.
Large format A4 atlases, customers should allow up to 3 - 5 working days for delivery.
For items that are dispatched by a third party and not by A-Z, customers should allow up to 7 working days for delivery.
All orders are dispatched as soon as possible; however we are unable to guarantee delivery by a particular date, as once dispatched the progress of any order is out of our control.
Non delivery or shortages MUST be notified within 10 days of placing your order in the UK and 21 days for overseas orders. We ask therefore that any shortage or non receipt of goods be notified to us before our claims period has expired. Any claim for non receipt after that period will be dealt with at the Company's discretion.
*FREE postage applies to online retail customers ONLY with a delivery address within the UK. Free postage is NOT available on flat or mounted maps or mugs. Trade customer orders are subject to our normal terms and conditions.