Christmas Holiday Delivery Information 2015
A-Z would like to recommend to our customers the following dates for ordering and receiving goods before Christmas from our website. These dates have been supplied by the Royal Mail and should be taken as a guide only. All orders are dispatched as soon as possible, however we are unable to guarantee delivery by a particular date, as once dispatched the progress of any order is out of our control.
Overseas orders for Africa, Middle East - Friday 4th December 2015
Overseas orders for Asia, Cyprus, Far East, Japan, Eastern Europe (ex. Poland, Czech Republic and Slovakia - Monday 7th December 2015
Overseas orders for Caribbean, Central & South America - Tuesday 8th December 2015
Overseas orders for Greece, Australia, New Zealand - Thursday 10th December 2015
Overseas orders for Czech Republic, Germany, Italy, Poland - Monday 14th December 2015
Overseas orders for Canada, Finland, Sweden, USA - Tuesday 15th December 2015
Overseas orders for Austria, Iceland, Ireland, Portugal, Spain - Wednesday 16th December 2015
Overseas orders for France - Thursday 17th December 2015
Overseas orders for Belgium, Denmark, Luxembourg, Netherlands, Norway, Slovakia, Switzerland - Friday 18th December 2015
Delivery within the UK - Orders received by noon on Monday 21st December 2015
A-Z will continue to dispatch orders placed via our website up to 12 noon on Tuesday 22nd December. Customers should be aware that these orders may not arrive before Christmas.
Although orders may be placed over the festive season via the website, A-Z offices will close at 12 noon on Wednesday 24th December 2015 and reopen on Monday 4th January 2016. Any orders placed after Tuesday 23rd December 2015 will be dispatched at the first available opportunity after 4th January 2016.
General Delivery Information
We aim to dispatch all orders as quickly as possible, normally within 3 - 5 working days. UK orders, are dispatched according to weight, either by 1st class post or by Fedex 24 carrier and will normally take 1-2 working days to deliver (non A-Z maps please allow 14 days for delivery). We have no way of advising on delivery times for overseas orders, but all are sent by airmail, priced according to weight.
Mounted and laminated maps plus A-Z Wallpaper are all produced on an on-demand basis. Please allow up to 21 working days for delivery of any of these products. Unfortunately, we are unable to send mounted maps outside the UK via our website. Please contact us for a quote.
Large format A4 atlases, customers should allow up to 3 - 5 working days for delivery.
For items that are dispatched by a third party and not by A-Z, customers should allow up to 7 working days for delivery.
All orders are dispatched as soon as possible; however we are unable to guarantee delivery by a particular date, as once dispatched the progress of any order is out of our control.
Non delivery or shortages MUST be notified within 10 days of placing your order in the UK and 21 days for overseas orders. We ask therefore that any shortage or non receipt of goods be notified to us before our claims period has expired. Any claim for non receipt after that period will be dealt with at the Company's discretion.
*FREE postage applies to online retail customers ONLY with a delivery address within the UK. Free postage is NOT available on flat or mounted maps or mugs. Trade customer orders are subject to our normal terms and conditions.